Frequently Asked Questions
Everything you need to know about your next tiling project.
Do you offer samples before I commit to a full order?
Yes, we highly recommend ordering samples to see the texture and color in your own lighting. Most samples are available for $6.95 and ship via USPS or FedEx.
How do you handle shipping for fragile tile products?
We use specialized packaging and heavy-duty pallets for larger orders to minimize breakage. All shipments are insured, and we use trusted freight carriers for bulk deliveries.
What is your return policy for overage or unused tile?
We accept returns of 5 or more boxes of tile within 30 days of delivery. Please note that all returns must be in their original packaging and are subject to a 15% restocking fee.
What should I do if my tile arrives damaged?
Please inspect your order upon arrival. If you notice any damage, document it on the delivery receipt and take photos. Contact our support team within 48 hours to initiate a replacement claim.
How much extra tile should I order for my project?
We recommend ordering 10-15% more than your measured square footage to account for cuts, waste, and future repairs. For herringbone or diagonal patterns, consider 20% overage.
Are your tiles suitable for both residential and commercial use?
Many of our products are rated for both residential and high-traffic commercial areas. Please check the 'Area of Use' section on each product page for specific ratings on floor, wall, or pool applications.