Returns & Exchanges
At Tile Club, we want you to be completely satisfied with your purchase, which is why we offer a 90-day return policy on all qualifying tile orders in their original packaging. Please note that a 15% restocking fee applies to all returns to help cover the delicate handling and storage of premium surfaces.
Check Eligibility
Ensure your return consists of at least five full, unopened boxes of the same tile and is within 90 days of the delivery date.
Request an RMA
Log into your account or contact our support team to request a Return Merchandise Authorization number before shipping any items back.
Secure Packaging
Carefully pack your tiles on a pallet or in reinforced boxes to prevent breakage during transit, as items damaged during return shipping cannot be refunded.
Ship and Refund
Ship the items to our designated warehouse; once inspected and approved, your refund will be processed to your original payment method minus the restocking fee.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing